Feedback 2.0 is coming to eBay US!
EBay have announced 2 days ago that they will be implemented Feedback 2.0 to their system. This is to no surprise to anyone because they’ve been testing it on eBay UK for a while now., here’s eBay’s message and kind of tell you what its all about:
“As you know, eBay’s Feedback system is a big part of what makes eBay fun and rewarding for buyers and sellers. We’re writing to let you know about some exciting new features coming during the week of April 30–features designed to make Feedback more valuable for buyers and a stronger showcase for your great service record.
Detailed Seller Ratings help you stand out.
In addition to the current positive, negative, or neutral comment, buyers will now be able to rank, on a scale of 1-5, four key aspects of a transaction: accuracy of item description, communication, shipping time, and shipping and handling charges.
After a seller receives 10 of these rankings, the average scores will appear as a series of stars under a new section on the Feedback Profile page titled “Detailed Seller Ratings.”
This new feature will provide more transparency to boost shopper confidence–and help your good reputation stand out at a glance.
Also, the item title and price will appear next to each Feedback comment. This will add helpful information for shoppers and encouragement to those in the market for what you sell.”
As a powerseller, my reaction is 2 folded. While it is great to have a vehicle to further differentiate my business from amateur sellers, it also places more pressure on sellers to enhance our service and be really cautious about what we do and say to customers. Btw, one unique thing about this feedback system is that you won’t know which buyer gave you the points - thus eliminating the possibility of feedback retaliation (very popular in the old system).
What do you think about this change and how would it impact your business? Let us know in the comment section!
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