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Archive for the ‘Paypal’ Category

December 11th, 2007

What is Green Monday - the Busiest Online Shopping Day of the Year

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Written by Dominic Lee

Topics: Comparison Shopping Engine, Ecommerce, Internet Marketing, PPC, Paypal, Retailing, Yahoo Store, eBay

Hot off the news, yesterday, December 10, marked the busiest online shopping day of the year for eBay.

Here’s some info from Business Wire:

While Cyber Monday remains an important milestone because it marks the beginning of the online holiday shopping season, data from eBay Inc. companies indicates that online shopping actually peaks on the second Monday in December. eBay Inc. companies have named Continue Reading »

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October 10th, 2007

4 Things Google Checkout Need to Do To Take Paypal

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Written by Dominic Lee

Topics: Ecommerce, Google, Google Adwords, Google Checkout, PPC, Paypal, Yahoo Store, eBay

Google Checkout has launched for over a year and if you look at the marketplace right now, even though they had made a huge effort in promoting it (free processing, gift certificates…), the adoption of Google checkout is still not as prevalent as they (or I) want it to be.

How do I know it is not doing too hot? Just do some random searches on Google and you’ll see that not many advertisers have the Google Checkout badge next to their ad.

Here’re couple suggestions as to what Google checkout needs to do in order to give Paypal a run for their money:

1. Get on eBay

eBay being the biggest auction marketplace website in the world. It is a huge disadvantage to not be able to be used on eBay. Now, this is easier said than done of course, because eBay owns Paypal, which is Checkout’s biggest competitor. But is it possible to assert some pressure on eBay with the Adwords thing?

2. Get on Yahoo Store

Yahoo store is probably the biggest ecommerce platform online. If Checkout can do a join venture with Yahoo store just like what Paypal did, a lot more Yahoo merchants are going to adopt it. I know for a fact that many Yahoo store merchants want to take Google Checkout but don’t know where to get it integrated. (btw, it can be done) The main problem Yahoo store has with Google checkout is the TOS of Google checkout requires the checkout button to occur BEFORE the cart, which then violates the TOS of Yahoo store. Seems like for this to happen, some compromise has to be reached.

3. More benefits for Adwords Advertiser

Instead of giving free processing for the amount merchants advertise on Adwords, how about giving free adwords for the amount merchants process through Google Checkout? If Google checkout does that, I can see merchants pushing Google Checkout REALLY hard.

4. Buy Bill Me Later

Bill Me Later is one of the most widely adopted and fastest growing alternative payment method on the market. Google, you guys have so much money and have invested so much on Checkout already. Why not buy Bill Me Later? If you can buy it and somehow integrate the 2. The potential is unlimited.

I’m really tired of seeing Paypal dominating the online payment processing game, and I do believe Checkout is a superior product to Paypal. So guys at Checkout, please see if these suggestions are feasible for you.

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September 29th, 2007

How To Get Your Limited Paypal Account Restored

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Written by Dominic Lee

Topics: Ecommerce, Internet Marketing, Paypal, eBay

Two of my Paypal accounts recently get limited due to some disputes on the charges. After trying to resolve the problems and restore the account status, I received an email from Paypal which says:

Title: Limited Account Access Appeal Denied

Dear XXX

Every business must balance its exposure to risk with its business goals.
At this time, we are not comfortable with the amount of risk your business
exposes itself to.

We would like to begin the process of ending our relationship in a manner
that is least disruptive to your business.

Please log in to your PayPal account and fill out the Limited Account
Access form to let us know what to do with the funds remaining in your
PayPal account.

- Log in to your PayPal account
- Click “Contact Us” and then “Contact PayPal Customer Service”
- Choose the topic “Limited Account Access,” click “Continue,” and write
your instructions in the message box.

———————————–
Disbursement Options
———————————–

1. Your remaining account balance can be used to provide refunds to your
buyers (if applicable).

If you choose to provide refunds to your buyers, please provide a list of
transaction IDs for the buyers that you would like to refund.

OR

2. Your remaining funds will be held in your PayPal account for 180 days
from the date your account was limited. After 180 days, you will be
notified via email about how to receive your remaining funds.

We thank you for your prompt attention to this matter and regret any
inconvenience this may cause.

Sincerely,
PayPal Account Review Department

Now mind you that I did have a substantial amount of money in the Paypal account, so I was worrying that it would take 180 days to get my money back. And also, some part of my business relies heavily on using Paypal to receive payments.

Instead of panicking too much, I called Paypal and politely asked what the reason was (because it wasn’t said in the email), and they told me that it is because of some recent disputes and chargebacks. They then told me if I want to get my account restored, I should email appeal@paypal.com and resolution@paypal.com and tell them why I should have my account restored and how I would change to eliminate previous problems.

I did exactly that and in about 1 week, I got another email saying that my Paypal account is restored.

The moral of this story is, before you give up, try contact the people in charge, ask them what happened and try to resolve the problems. Hope this will help.

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August 2nd, 2007

Google Checkout WAY Better than Paypal in Detecting Fraud

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Written by Dominic Lee

Topics: Ecommerce, Google, Paypal

My textbooks company was recently a victim of a credit card fraud, causing us to lose around $4000 USD. It is somewhat typical, someone bought a whole bunch of textbooks from our site, and then suddenly email us to have the address change to Niger, Africa. It is quite obvious that it is a fraud, but my staff who processed the order was inexperienced and shipped out the books - causing us to lose $4000.

To make matter worse, we initially send them an invoice through Google checkout and Google cancelled the transaction because it is associated with “suspicious activity”; so my staff send the scammers an invoice through Paypal AND it went through!

You would think if Google checkout can detect a fraud, paypal should be able to - but NO!!

Not only was Paypal not able to detect the fraud, after we lost the chargeback, we even have to pay ANOTHER fee to compensate for the loss of chargeback!

Lets see how Google checkout is BETTER than Paypal:

1. Fraud Detection

How does Google Checkout protect me from fraud?

Google Checkout performs industry-standard Address Verification System (AVS) and Card Verification Value (CVV) checks to prevent credit card fraud. Google Checkout also protects you from fraudulent activity with the following:

Advanced risk modeling
Google employs advanced risk modeling to detect fraudulent transaction cues across Google services. Google also actively leverages external, cross-industry resources-such as worldwide fraud blacklists-to prevent fraudulent users from accessing Google Checkout in the first place.

Automatic fraud detection
Google proactively identifies and filters out fraudulent transactions. All fraudulent transactions are immediately cancelled after being detected. Any active orders associated with the same credit card will also be cancelled to protect you.

Supplemental manual review
If a transaction appears to be high-risk, Google will restrict the order to protect you from shipping the order to a fraudulent buyer. During this time, our Google Checkout specialists will review the situation further, cancel the transaction if it’s fraudulent, or release it if it’s valid. We may also contact you directly as a backup precaution.

Information sharing
Google Checkout provides buyer verification information within the buyer’s order details to help you run your own fraud checks as needed. If you’re concerned about a particular order, or if you’re unable to contact the buyer with the information we provide, you have the option to cancel the order to avoid further risk.

Chargeback resolution
All merchants are covered by our Chargeback Resolution Policy: our specialists will evaluate all chargebacks you receive through Google Checkout and, whenever possible, dispute them on your behalf. As an additional benefit under our Chargeback Resolution Policy, we also guarantee payment for all transactions that are eligible for Google’s Payment Guarantee Policy: If you receive a chargeback on an eligible transaction and provide Google with sufficient supporting documentation within ten business days after receiving a request from Google, Google will reimburse you within a week of receiving and reviewing the information.

Paypal? None of these stuff.

2. Chargeback Protection

The Payment Guarantee Policy is an unique benefit under the Chargeback Resolution Policy that offers you even more protection from unwarranted chargebacks. Here’s how it works:

For all eligible transactions, we’ll completely reimburse you for any chargebacks resulting from claims of unauthorized purchases and non-receipt of goods. To qualify for this additional protection, you must meet the following criteria:

  • You shipped the order to the buyer’s shipping address (as specified in the Google Checkout Merchant Center or the Google Checkout API call) according to the shipping method and timeframe agreed upon when the order was placed.
  • You provide a tracking number or other proof of shipping for transactions less than US$250.
  • You provide proof of delivery with the buyer’s signature for transactions greater then US$250.
  • You receive a request from Google for supporting documentation and provide this information within ten business days.
  • You’re currently displaying a clear return policy on your website. (Learn more)
  • The disputed order doesn’t involve intangible goods.
  • You abide by the Google Checkout Terms of Service.

    At a minimum, Google will reimburse you for eligible chargebacks up to $10,000 per year. If your gross Google Checkout sales exceed $1 million per year, we’ll protect you for 1% of those sales. For example, if your Google Checkout sales are $2 million, we’ll protect you for up to $20,000.

  • Paypal? None of these stuff.

    Conclusion? Google checkout is WAY cooler than Paypal.

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